Introduction

These Terms & Conditions (the “Terms”) govern your access to and use of all gaming services, features, content, and products provided under the Winum brand, including but not limited to the Winum website, any associated mobile sites, and the Winum casino app or any other software that may be made available for download or access (collectively, the “Services”). By creating an account, installing the Winum app, making a deposit, placing a wager, or otherwise using any component of the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree with any provision contained herein, you must not register for an account, must cease using the Services immediately, and must uninstall any Winum casino app or related software from your devices. These Terms are intended to establish a clear and legally binding agreement between you and the operator of Winum, including its affiliates, subsidiaries, officers, directors, and authorized agents (collectively referred to as “Winum,” “we,” “us,” or “our”).

The purpose of these Terms is to ensure that the Services are used in a lawful, fair, and responsible manner, with particular emphasis on consumer protection, responsible gambling, and compliance with applicable laws and regulations. These Terms apply regardless of whether you access the Services via desktop browser, mobile browser, native mobile application, or any other platform or interface supported by Winum. The Terms also apply to any promotional or marketing materials, communications, or campaigns associated with Winum where access to the Services is offered or referenced. You understand and agree that these Terms may be supplemented by specific game rules, promotional terms, or other guidelines, which shall form an integral part of this agreement when applicable.

By agreeing to these Terms, you also confirm that you are aware of and accept the risks inherent in online gambling, including the possibility of losing money and the psychological impact that gambling may have. Winum is committed to maintaining a safe and secure environment, with a strong focus on responsible gaming, the prevention of underage gambling, and the protection of vulnerable individuals. Our goal is to provide an entertaining online casino experience that remains within the boundaries of lawful and responsible behavior. These Terms are written in English, and in the event of any translation into other languages, the English version will prevail.

Acceptance of Terms

Your agreement to these Terms is deemed to occur at the moment you first register an account with Winum, first access the Services, or otherwise indicate your acceptance through any digital acknowledgment mechanism, such as checking a box or clicking an “I Agree” or “Accept” button. By accepting, you confirm that you have read these Terms carefully, understand their content, and consent to all obligations, rights, and limitations set forth herein. If you disagree with any part of these Terms, you must refrain from creating an account, must immediately discontinue your use of the Services, and must uninstall any Winum casino app or software from your devices. Your continued access to or use of the Services after any changes to these Terms indicates that you accept the modified Terms and agree to be bound by them going forward.

Winum reserves the right to modify, amend, or update these Terms at any time, in its sole discretion, for reasons including but not limited to changes in applicable law, regulatory guidance, industry standards, or operational needs. Wherever feasible and required, Winum will provide notice of material changes to these Terms via email, on-site notifications, or other reasonable means of communication. However, it is your responsibility to review these Terms periodically to ensure that you are aware of the current version and are operating in compliance with it. Any changes shall take effect immediately upon posting, or on such later date as may be specified in the updated Terms.

By accepting these Terms, you also consent to Winum’s Privacy & Data Protection practices as described in the Privacy & Data Protection section below and in any separate privacy notices made available on Winum. You acknowledge that certain Services, promotions, or games may be subject to additional rules and that your participation in such activities constitutes agreement with any supplemental terms that are expressly incorporated by reference. If you do not wish to be bound by updated or supplemental terms, your sole remedy is to stop using the Services and close your account in accordance with the procedures described herein. If any part of these Terms is held invalid or unenforceable by a competent authority, the remaining provisions shall remain in full force and effect, and an enforceable term shall be substituted that most closely reflects the original intent.

Eligibility & Age Restriction (18+ only)

Use of the Services is strictly limited to individuals who are at least eighteen (18) years of age, or any higher legal age of majority or minimum gambling age required by the jurisdiction in which you reside or access the Services, whichever is greater. By registering an account or using the Services, you explicitly represent and warrant that you are of legal age to gamble in your jurisdiction and that you possess the legal capacity to enter into binding contracts. Underage gambling is strictly prohibited, and Winum takes extensive measures to prevent access by individuals under the age of 18, including verification processes and account monitoring. You acknowledge that allowing access to your account by any minor or enabling underage gambling in any form constitutes a serious breach of these Terms and may result in immediate account closure, forfeiture of funds, and notification to relevant authorities.

Winum strongly emphasizes the risks that gambling poses to young people, including financial harm, educational disruption, social difficulties, and an increased likelihood of developing problem gambling behaviors. Children and adolescents are particularly vulnerable to the psychological and emotional impact of gambling, and exposure to gambling at an early age can lead to long-term adverse consequences. To help prevent underage gambling, you must take all reasonable steps to secure your devices, maintain the confidentiality of your login credentials, and refrain from leaving your account logged in or accessible when minors are present. If you suspect that a minor has accessed the Services using your account or any other account, you must report this to Winum immediately and cooperate fully with any investigation.

In addition to age requirements, eligibility to use the Services may be restricted by jurisdictional laws and regulations. It is your sole responsibility to ensure that your use of the Services is lawful in the jurisdiction from which you access them, and you acknowledge that Winum does not provide legal advice regarding such matters. Participation in gambling activities where they are prohibited or restricted by law constitutes a violation of these Terms and may result in account suspension, closure, or other remedial actions. Winum reserves the right to request proof of age, identity, and location at any time and may suspend or terminate accounts that fail to provide satisfactory documentation. Providing false or misleading information in relation to your age or eligibility is a serious violation that may lead to legal consequences.

Account Registration

To access real-money gaming options and certain features within the Services, you must complete the account registration process and create a personal player account (“Account”). During registration, you will be asked to provide accurate, current, and complete information, including but not limited to your legal name, date of birth, residential address, email address, phone number, and any other details required for identity verification and regulatory compliance purposes. You agree to promptly update your information if any changes occur, and you acknowledge that failure to maintain accurate data may result in limitations on your Account, delayed withdrawals, or suspension. Winum reserves the right to refuse or decline the creation of an Account for any reason permitted by applicable law, including concerns about fraud, compliance obligations, or responsible gambling criteria.

You are solely responsible for maintaining the confidentiality of your login credentials, including your username, password, or any two-factor authentication codes or security questions used in connection with your Account. Any activity conducted through your Account will be deemed to have been authorized by you, regardless of whether you personally performed the actions, unless and until you have notified Winum that your credentials may have been compromised. You agree to notify Winum immediately if you become aware of or suspect any unauthorized access, security breach, or other misuse of your Account. Winum may, at its sole discretion, require you to change your password, implement additional security measures, or temporarily suspend your Account pending investigation of any suspicious activity.

In accordance with regulatory and anti-money laundering obligations, Winum may conduct “Know Your Customer” (KYC) and identity verification procedures before allowing certain transactions, such as deposits, withdrawals, or participation in specific promotions. This may include requesting copies of government-issued identification, proof of address, payment method documentation, or other supporting evidentiary materials. You agree to provide such documentation promptly upon request and acknowledge that failure to do so may lead to Account restrictions, delayed transactions, or closure. Any information collected during this process will be handled in accordance with the Privacy & Data Protection section and applicable data protection laws.

Only one Account is permitted per individual, household, IP address, device, or payment method, unless explicitly authorized otherwise by Winum in writing. Creating multiple Accounts, using fictitious identities, or engaging in any form of Account duplication is strictly prohibited and may result in the closure of all related Accounts, forfeiture of bonuses, and cancellation of winnings. You are not allowed to transfer, sell, or assign your Account, or any rights or obligations related thereto, to any other person. Winum may merge, adjust, or close Accounts that are found to be duplicative or non-compliant at its discretion.

Deposits & Withdrawals

To participate in real-money games offered by Winum, you must deposit funds into your Account using one of the approved payment methods listed within the Services. By making a deposit, you confirm that you are the legitimate and authorized holder of the payment instrument used, whether it is a bank card, e-wallet, bank transfer, or other accepted method. Deposits should only be made from sources that belong to you personally; the use of third-party payment accounts is prohibited and may result in the reversal of transactions or further investigation. Funds deposited into your Account are intended solely for gambling purposes on the Services, and you agree not to treat Winum as a financial institution or to use the Services for money transfer or money laundering purposes.

Winum may apply minimum and maximum deposit limits per transaction, per day, or per other defined period, which may vary according to payment method, jurisdiction, and your Account status. Transaction fees, currency conversion charges, and processing times may differ depending on the selected payment option and are subject to the policies of the relevant financial institution or payment provider. While Winum strives to process deposits promptly, it makes no guarantee regarding processing times and shall not be liable for delays attributable to third-party providers or network issues. You are responsible for any fees or charges imposed by your bank, card issuer, or payment provider.

Withdrawals of funds from your Account are subject to verification, security checks, and compliance with these Terms, including the satisfaction of any wagering requirements associated with bonuses or promotions. Winum may request additional documentation, such as identification documents or proof of payment method ownership, before approving withdrawal requests. Withdrawals will, where possible, be processed back to the same method used for deposits, in line with anti-money laundering principles and internal policies. In certain circumstances, Winum may offer alternative withdrawal options, subject to applicable limits and verification.

You acknowledge that withdrawal processing times may vary depending on internal review procedures, the volume of requests, and the policies of third-party payment providers. Winum will endeavor to process withdrawals within a reasonable timeframe; however, no specific time guarantee is provided. Any suspected fraudulent, abusive, or irregular activity, including chargebacks or attempting to circumvent security measures, may result in delayed or denied withdrawals, Account suspension, or further investigation. You are responsible for verifying that receiving funds from gambling activities is lawful in your jurisdiction and that your financial institution permits such transactions.

Payment Methods Table

This table is illustrative and non-exhaustive; availability, limits, and processing times for each payment method may differ based on your jurisdiction, Account status, and the current operational policies of Winum and its payment partners. You are encouraged to consult the cashier or banking section of the Services for the most accurate, up-to-date, and jurisdiction-specific payment information.

Bonuses & Promotions

From time to time, Winum may offer bonuses, free spins, loyalty rewards, or other promotional incentives to eligible players as part of its marketing programs and customer loyalty initiatives. All such bonuses and promotions are subject to specific terms and conditions (“Bonus Terms”), which are separate from but supplementary to these general Terms. By accepting, claiming, or using any bonus, you indicate your agreement to both these Terms and the applicable Bonus Terms, including wagering requirements, game restrictions, maximum bet limits, time limits, and withdrawal limitations. It is your responsibility to read and understand the Bonus Terms before participating in any promotional offer, and if you are unsure about any condition, you should contact customer support for clarification prior to wagering.

Bonuses are typically credited to your Account either automatically or upon successful activation via bonus codes, opt-in mechanisms, or promotional links. Certain bonuses may be contingent upon making a qualifying deposit, while others may be offered on a no-deposit basis or in connection with specific activities, such as installing the Winum app or the Winum casino app, participating in tournaments, or returning after a period of inactivity. Bonus funds and any associated winnings may remain in a restricted balance until all applicable wagering requirements are fulfilled, and attempting to withdraw such funds prematurely may result in the cancellation or forfeiture of the bonus and related winnings. Winum reserves the right to modify, suspend, or withdraw any bonus or promotion at its discretion, including for individual players, where misuse, breach of terms, or other irregularities are suspected.

Players are strictly prohibited from engaging in bonus abuse or promotional manipulation, which may include, but is not limited to, strategies such as low-risk wagering, collusion, multiple account registration to claim the same offer multiple times, or using bonus funds in games not permitted under the Bonus Terms. Winum reserves the right to review transaction and gameplay patterns and, where it detects bonus abuse or other prohibited strategies, to take remedial actions including the removal of bonuses, forfeiture of winnings, Account suspension, or closure. Any decision made by Winum regarding the interpretation and enforcement of Bonus Terms is final and binding, subject to any applicable legal or regulatory requirements.

Bonuses and promotions may also be subject to geographic restrictions, age verification, and other eligibility criteria specified in the promotional materials or Bonus Terms. Not all offers will be available to all players, and some may be limited to particular segments of the player base, specific jurisdictions, or certain communication channels. Where a conflict exists between the Bonus Terms and these general Terms, the Bonus Terms shall prevail to the extent of the inconsistency, but only in relation to the specific promotional offer. Players who do not wish to receive bonuses may opt out of promotional communications or decline bonus offers as indicated in their account settings or within promotional interfaces.

Game Rules

Each game offered within the Services, including but not limited to slots, table games, live dealer games, and specialty games, is governed by its own specific rules, payout structures, and winning conditions. These rules are either integrated directly into the game interface or accessible through information or help sections associated with each title. By participating in any game, you acknowledge that you have reviewed the applicable rules, understand how the game functions, and accept the associated risks, probabilities, and payout scenarios. Failure to familiarize yourself with the rules does not entitle you to any refund, compensation, or special consideration in the event of loss or misunderstanding.

Winum endeavors to ensure that all game rules are clear, transparent, and consistent with industry standards, including published return-to-player (RTP) percentages where applicable. However, RTP values represent theoretical long-term averages and do not guarantee any specific return on any given session, bet, or period of play. Outcomes are determined by a certified random number generator (RNG) or, in the case of live dealer games, by real-time physical events such as card draws or wheel spins that are conducted in a secure and monitored environment. You accept that chance plays a dominant role in all casino games and that no strategy or betting system can eliminate the house edge or guarantee consistent winnings.

In the event of discrepancies between the outcome displayed on your device and the result recorded on the Winum game server or by the game provider, the server-side record shall prevail. If a game malfunctions, crashes, or otherwise fails to operate as designed, Winum may void the game round, invalidate the outcome, and refund the stake associated with any affected wagers at its discretion, in accordance with applicable regulations. Malfunctions void all plays and pays, and any winnings resulting from a malfunctioning game may be deemed invalid and subject to reversal. You agree that Winum’s determinations regarding malfunctions, errors, or discrepancies are final, subject to relevant legal requirements and dispute resolution processes.

Game availability may vary by jurisdiction, platform, and device, and Winum reserves the right to add, remove, or modify games at any time. Certain games, including live dealer games, may have specific operating hours or may be unavailable during maintenance or technical downtime. Winum shall not be liable for any losses or inconveniences arising from game unavailability, interruptions, or maintenance, provided that it takes reasonable steps to restore service in a timely manner. You are responsible for ensuring that your device and internet connection meet the technical requirements to access and play games without undue disruption.

Fair Play & RNG

Winum is committed to providing a fair and transparent gaming environment, where all outcomes are determined by chance and are free from manipulation or bias. To this end, the games offered within the Services rely on a random number generator (RNG) system that is designed to ensure randomness and unpredictability in game outcomes. The RNG and the games that utilize it are subject to testing, certification, and periodic audits by independent third-party laboratories, as required by applicable laws, regulations, or licensing conditions. These audits are intended to verify that the games operate fairly and that the RNG produces results within statistically acceptable ranges.

You acknowledge that you have no influence over the outcome of any game and that no external system, algorithm, or method can predict or manipulate results in your favor. Any attempt to interfere with, reverse engineer, or otherwise tamper with the RNG, game software, or related systems constitutes a serious breach of these Terms and may result in immediate account closure, forfeiture of funds, and potential legal action. Winum actively monitors gameplay for patterns indicative of collusion, cheating, or other forms of unfair advantage, including but not limited to automated gameplay (bots), exploitation of software vulnerabilities, or unauthorized use of artificial intelligence agents.

If Winum has reason to believe that you or any associated party has engaged in unfair play, game manipulation, collusion, or any other prohibited activity, it may withhold payments, cancel wagers, or suspend access to specific games or to the Services as a whole while an investigation is conducted. You agree to cooperate fully with any such investigation, including by providing relevant information or documentation upon request. If the investigation confirms that a breach of these Terms or of fair play principles has occurred, Winum may apply remedial measures, including but not limited to voiding affected bets, reclaiming improperly obtained winnings, restricting your access to certain games, or terminating your Account entirely.

In the event of a dispute regarding the outcome of a game or the fairness of the gaming system, the records maintained by Winum and/or its authorized game providers shall be considered decisive. These records include detailed logs of game rounds, stakes, outcomes, and technical events relevant to the operation of the RNG and game servers. While Winum will make reasonable efforts to address any concerns or questions you may have about game fairness, its determinations based on these authoritative records shall be final and binding, subject to applicable laws and dispute resolution processes. Winum may share relevant data with regulators or independent auditors where required.

Responsible Gambling

Winum is firmly committed to promoting responsible gambling and to providing a safe, supportive environment in which gaming remains an enjoyable form of entertainment, rather than a source of financial or personal harm. Gambling involves risk, and it is important that you approach the Services with a clear understanding that you can lose money and that losses are a normal part of the gaming experience. You should never view gambling as a way to earn income, pay debts, or resolve financial difficulties; instead, you should only wager amounts that you can comfortably afford to lose without affecting your essential living expenses, savings, or financial obligations. Winum encourages you to regularly review your gambling behavior and to use the responsible gambling tools and resources described in these Terms.

Underage individuals and vulnerable persons are at heightened risk of experiencing negative consequences from gambling, including problem gambling and addiction. Winum strictly prohibits persons under the age of 18 (or the higher legal gambling age in their jurisdiction) from accessing or using the Services, and it implements age and identity verification measures to enforce this prohibition. Parents and guardians are encouraged to use parental control software and to monitor access to devices in order to prevent minors from using gambling sites or apps. If you are aware of or suspect underage gambling activity on the Services, you must report it to Winum immediately so that appropriate steps can be taken.

Warning signs of problem gambling may include, but are not limited to, chasing losses, gambling with money intended for essential expenses, borrowing or stealing to fund play, neglecting work, studies, or family responsibilities due to gambling, and experiencing feelings of guilt, anxiety, or depression related to gambling. If you recognize these or other warning signs in your own behavior, or if you are concerned about someone else, we strongly recommend that you take immediate action by using our responsible gambling tools, seeking professional advice, or contacting specialized support organizations. Winum’s customer support team is trained to provide information on available tools and external support options, although it cannot offer clinical counseling or financial advice.

Winum provides several responsible gambling tools designed to help you maintain control over your gaming activity, including deposit limits, session time reminders, cooling-off periods, and self-exclusion options. These tools are described in more detail in the following subsections and in the table below. You are strongly encouraged to use these tools proactively, rather than waiting until gambling becomes problematic. By using the Services, you acknowledge that you share responsibility for maintaining control over your gambling behavior and that the tools are aids, not guarantees, in preventing excessive or harmful play.

Tools & Features (table)

These tools may not be uniformly available in all jurisdictions or on all platforms, and certain features may be subject to legal or regulatory requirements. Winum may update, enhance, or modify its responsible gambling features from time to time.

Support Resources

If you feel that your gambling is out of control or is causing financial, emotional, or social difficulties, it is essential to seek help as early as possible. In addition to the tools provided by Winum, you are encouraged to contact independent support organizations that specialize in problem gambling, such as general gambling support hotlines, counseling centers, or online support communities. These organizations can offer confidential advice, assessments, self-help materials, and, in some cases, direct referral to local treatment providers or financial counseling services. While Winum is not affiliated with any specific organization and does not endorse particular providers, it recognizes the value of professional, specialized assistance in addressing problem gambling.

Winum’s customer support team can provide general information about responsible gambling, guidance on how to activate available tools, and contact details for well-known support resources. However, customer support representatives are not licensed therapists or financial advisors and cannot provide clinical treatment, legal services, or debt management solutions. You should seek assistance from qualified professionals if you require medical, psychological, or financial intervention. In some jurisdictions, responsible gambling regulations may require Winum to take additional steps when indicators of problem gambling are observed, including sending targeted communications, applying temporary restrictions, or suggesting that you consider self-exclusion.

If you have self-excluded from Winum or from other gambling operators in your jurisdiction, it is your responsibility to uphold that decision and to refrain from attempting to bypass or circumvent exclusion measures. Winum will take reasonable steps to enforce self-exclusion and legal requirements; however, it cannot guarantee that you will be prevented from accessing all gambling opportunities, particularly those outside its control. You are encouraged to utilize any available multi-operator or national self-exclusion systems where offered, in addition to using Winum’s internal tools. Remember that acknowledging a gambling problem and seeking help are vital steps toward regaining control and mitigating harm.

Prohibited Activities

Your use of the Services is subject to strict prohibitions on certain behaviors that are deemed unlawful, unethical, or contrary to the principles of fair play and responsible gambling. You agree not to engage in any fraudulent, dishonest, or deceptive actions, including but not limited to using stolen or unauthorized payment methods, engaging in identity theft, or providing false or misleading information during registration, verification, or gameplay. You also agree not to manipulate, interfere with, or disrupt the normal functioning of the Services, including the games, software, or underlying systems, whether through hacking, introducing malware, reverse engineering, or exploiting software bugs or vulnerabilities.

Collusion with other players or third parties, including but not limited to sharing of confidential game information, coordinated betting strategies designed to gain unfair advantage, or facilitating multiple accounts for bonus abuse, is strictly prohibited. Use of automated tools, bots, scripts, or other non-human interfaces to play games or place wagers is not allowed and will be treated as a serious violation of these Terms. Any attempt to influence game outcomes, circumvent limits or security measures, or otherwise compromise the integrity of the Services may result in immediate suspension or termination of your Account, forfeiture of funds, and reporting to relevant authorities.

You are also prohibited from using the Services for any unlawful or improper purposes unrelated to legitimate gaming activities. This includes using the Services to launder money, finance criminal activities, or conduct any transaction in violation of applicable financial regulations, sanctions, or anti-money laundering laws. Winum reserves the right to monitor transactions and account activity for suspicious patterns and to cooperate with law enforcement or regulatory bodies in investigating potential offenses. Any activity deemed suspicious may lead to temporary holds on funds, reporting to authorities, or closure of your Account.

In addition, you must not engage in harassment, abusive behavior, hate speech, or any form of threatening or discriminatory conduct toward Winum employees, representatives, or other players. Communication features, including chat functions within games or customer support channels, must be used in a respectful and lawful manner. Winum may review and moderate communications for compliance with these standards and may restrict or revoke your access to such features if you engage in prohibited conduct. Violation of communication guidelines may also result in broader account-level sanctions where warranted.

Restricted Countries (table)

Your ability to access and use the Services may be restricted or prohibited in certain countries or jurisdictions due to local laws, licensing requirements, or internal policies of Winum. It is your sole responsibility to ensure that your use of the Services complies with all applicable laws in your location, and you should seek legal advice if you are uncertain about the legality of online gambling where you reside or access the Services. While the list below is not exhaustive and may change over time, it provides examples of jurisdictions in which Winum may not offer Services or may impose specific limitations.

This table is illustrative and subject to change without prior notice. Winum may implement geo-blocking, IP filtering, or other technical and procedural measures to restrict access from certain jurisdictions. Attempting to circumvent these restrictions, for example by using VPNs, proxy servers, or falsified address information, is strictly prohibited and may result in Account closure, forfeiture of funds, and reporting to authorities where appropriate. If you relocate to or travel within a restricted jurisdiction, you must refrain from using the Services and should contact customer support for guidance concerning your Account.

Privacy & Data Protection

Winum is committed to protecting your privacy and handling your personal data in accordance with applicable data protection laws and industry standards. When you register an Account, use the Services, or interact with Winum through customer support, marketing communications, or the Winum casino app, we may collect personal information such as your name, date of birth, contact details, identification numbers, payment information, and technical data about your device and connection. This information is collected for legitimate purposes, including verification of your identity and age, processing of transactions, prevention of fraud and money laundering, provision of customer support, and compliance with legal and regulatory obligations.

Your data may also be used to personalize your experience on the Services, including offering tailored promotions, game recommendations, or responsible gambling messages, in accordance with your stated preferences and applicable laws. Winum may use cookies, tracking technologies, and analytics tools to understand how you interact with the website, the Winum app, or related channels, in order to improve functionality, security, and user experience. You may have options to manage certain tracking and marketing preferences through your Account settings or device controls; however, some technical cookies may be necessary for the basic functioning of the Services and cannot be disabled without affecting performance.

Winum implements appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. These measures may include encryption, secure data storage, access controls, and regular security assessments. Despite these safeguards, no system can be guaranteed to be 100 percent secure, and you acknowledge that you share responsibility for maintaining security, for example by keeping your login credentials confidential, using strong passwords, and updating your devices and software. In the event of a data breach that is likely to result in high risk to your rights or freedoms, Winum will take appropriate steps to notify you and any relevant authorities, as required by law.

Your personal data may be shared with third-party service providers, such as payment processors, identity verification companies, game providers, and IT support vendors, strictly for the purposes of providing and improving the Services, meeting legal obligations, and ensuring fair and secure operations. Winum requires these third parties to process your data in accordance with contractual obligations and applicable data protection laws, and it does not sell your personal information to unaffiliated third parties for their independent marketing purposes. Your data may also be disclosed to regulatory bodies, law enforcement, or other authorities where necessary to comply with legal requirements, respond to lawful requests, or protect the rights and safety of Winum, its players, or the public.

Depending on your jurisdiction, you may have certain rights in relation to your personal data, such as the right to access, correct, or delete your information, the right to object to or restrict certain types of processing, and the right to data portability. You may exercise these rights by contacting Winum through the channels indicated in the Privacy & Data Protection section of the Services, subject to verification of your identity and applicable legal limitations. Some requests may be denied or restricted where necessary to comply with legal obligations, preserve legitimate interests, or maintain the integrity of ongoing investigations.

Account Suspension & Termination

Winum reserves the right, at its sole discretion and without prior notice where permitted by law, to suspend, restrict, or terminate your Account and access to the Services for any of the following reasons: suspected or confirmed breach of these Terms, evidence of fraud or illegal activity, non-compliance with verification or KYC requirements, abuse of bonuses or promotions, or at the request of regulatory or law enforcement authorities. Suspension may involve temporary disabling of your ability to log in, deposit, withdraw, or participate in games while an investigation is conducted. During a suspension, Winum may withhold withdrawals or impose other interim measures to safeguard its interests and comply with legal obligations.

If Winum determines that a violation has occurred or that continued access to the Services poses unacceptable risks, it may decide to terminate your Account. Termination may result in the closure of your Account, the cancellation of pending wagers or bonuses, and, where justified, the forfeiture of certain funds, particularly where they are associated with fraudulent or unlawful activities. Any remaining lawful balances will generally be returned to you, subject to verification and applicable legal or regulatory constraints. Winum will provide you with notification of termination and, where legally required, a brief explanation of the reasons for such action.

You may also request the closure of your Account at any time by contacting customer support or using the account management tools provided within the Services. Before closing your Account, you should withdraw any remaining funds, provided that you have satisfied any applicable wagering or bonus requirements and that your Account is not subject to investigation or legal restrictions. Account closure at your request will generally be treated as a voluntary cessation of services and shall not affect any rights or obligations that have already accrued, including any ongoing self-exclusion, outstanding disputes, or legal obligations.

In cases where your Account remains inactive (i.e., no logins, deposits, or wagers) for an extended period as defined by internal policies or applicable regulations, Winum may classify your Account as dormant. Dormant Accounts may be subject to administrative fees, which, if applied, will be clearly disclosed, and in certain jurisdictions, balances in dormant Accounts may need to be transferred to relevant authorities in accordance with escheatment or unclaimed property laws. You will be notified, where required, before any such actions are taken, and you may reactivate a dormant Account by following the prescribed procedures.

Limitation of Liability

To the maximum extent permitted by applicable law, Winum, its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or in connection with your use of the Services, these Terms, or any games, regardless of the legal theory, even if Winum has been advised of the possibility of such damages. This limitation of liability includes, but is not limited to, damages for loss of profits, loss of data, loss of goodwill, business interruption, device or system failures, or any other intangible losses. You acknowledge that your access to and use of the Services is at your own risk and that you are solely responsible for any damage to your devices, loss of data, or other harm resulting from your use of the Services.

Winum provides the Services on an “as is” and “as available” basis, without any warranties or representations of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, or that the Services will be uninterrupted, error-free, secure, or free of viruses or other harmful components. While Winum endeavors to maintain accurate information and reliable systems, it does not warrant that historical results, game displays, account balances, or other on-screen information will always be accurate or timely, especially in the event of technical issues, communication failures, or human error. In cases of inconsistency between on-screen information and Winum’s internal records, those internal records shall prevail.

Nothing in these Terms shall exclude or limit Winum’s liability for any matter that cannot be excluded or limited under applicable law, such as liability for personal injury or death caused by negligence, or liability arising from willful misconduct or fraud. To the extent that certain limitations or exclusions of liability are not permitted in your jurisdiction, those limitations or exclusions shall apply to the maximum extent allowed by law. In any event, Winum’s total aggregate liability to you in respect of any and all claims arising out of or in connection with your use of the Services or these Terms shall not exceed the amount of your net deposits made to your Account over the three (3) months preceding the event giving rise to the claim, subject to applicable law.

You agree to indemnify, defend, and hold harmless Winum and its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or in connection with your violation of these Terms, your misuse of the Services, your unlawful conduct, or your infringement of any third-party rights. Winum reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully in the defense of such matter.

Complaints & Dispute Resolution

Winum aims to provide high-quality Services and to resolve any issues or complaints in a fair, transparent, and timely manner. If you have a complaint, concern, or dispute relating to your Account, a transaction, a game outcome, or any other aspect of the Services, you should first contact the customer support team using the communication channels specified on the website or within the Winum app. When submitting a complaint, you should provide as much detail as possible, including your Account information, relevant dates and times, game or transaction references, and a clear description of the issue. Winum will acknowledge receipt of your complaint and will endeavor to investigate and respond within a reasonable timeframe.

During the complaint review process, Winum may request additional information, documentation, or screenshots to help clarify the facts and circumstances. You agree to cooperate in good faith with any reasonable requests for information and to refrain from taking actions that could complicate the resolution, such as filing duplicate complaints under multiple identities or engaging in abusive behavior toward support personnel. Winum will review the complaint based on its internal records, applicable terms, and relevant regulations, and it will communicate its findings and any proposed resolution to you.

If you are not satisfied with the outcome of the internal complaint process, you may have the option, depending on your jurisdiction and the nature of the dispute, to escalate the matter to an independent dispute resolution body, regulator, or other external authority where such mechanisms are available. Information on applicable external dispute resolution processes may be provided upon request or as required by law. Winum will cooperate with legitimate external dispute resolution procedures and will comply with binding decisions issued by competent authorities, subject to any rights of appeal or review recognized by law.

You agree that any complaints or disputes relating to these Terms or the Services must be raised within a reasonable time after the event giving rise to the complaint, and in any event within the time limits specified by applicable law. Failure to raise a complaint within the relevant period may result in your claim being time-barred or otherwise inadmissible. You also agree that communications, logs, records, and other data maintained by Winum and its providers may be used as evidence in resolving disputes and that these records shall, in the absence of clear and material error, be considered accurate and authoritative.

Governing Law

These Terms, and any dispute or claim arising out of or in connection with them or with your use of the Services, shall be governed by and construed in accordance with the laws specified by Winum in its licensing and regulatory disclosures, without regard to conflict of law principles that would result in the application of the law of any other jurisdiction. You agree that the courts or competent authorities identified in those disclosures shall have exclusive or non-exclusive jurisdiction, as the case may be, to resolve any disputes arising from or relating to these Terms or the Services, subject to any mandatory dispute resolution mechanisms such as arbitration or regulatory processes.

Your use of the Services may also be subject to additional local, state, federal, or international laws and regulations, particularly with respect to gambling, consumer protection, data protection, taxation, and financial transactions. You are solely responsible for ensuring that your use of the Services complies with all applicable laws and for obtaining any permits, licenses, or authorizations that may be required in your jurisdiction. Winum does not provide legal, tax, or professional advice and makes no representation that the Services are appropriate, lawful, or available for use in all locations.

If any provision of these Terms is held to be invalid, illegal, or unenforceable under applicable law, such provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable, or, if such modification is not possible, the provision shall be deemed severed from these Terms. The remaining provisions shall continue in full force and effect, and the invalid, illegal, or unenforceable provision shall be replaced by a valid provision that most closely reflects the original intent. The choice of governing law does not affect your statutory rights as a consumer under the laws of your country of residence where such rights cannot be waived or limited by contract.

Final Provisions

These Terms constitute the entire agreement between you and Winum with respect to your use of the Services and supersede all prior or contemporaneous understandings, agreements, negotiations, representations, and warranties, whether written or oral, regarding the same subject matter. No failure or delay by Winum in exercising any right, power, or remedy under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise of any such right, power, or remedy preclude any other or further exercise or the exercise of any other right, power, or remedy. Any waiver of a breach of these Terms must be in writing and signed by an authorized representative of Winum to be effective.

You may not assign, transfer, or delegate any of your rights or obligations under these Terms, in whole or in part, without the prior written consent of Winum. Winum may assign or transfer its rights and obligations under these Terms in whole or in part to any affiliate, successor, or third party in connection with a merger, acquisition, corporate reorganization, or other business transaction, provided that such assignment does not materially reduce your contractual protections under these Terms. Subject to the foregoing, these Terms shall be binding upon and inure to the benefit of the parties and their respective successors and permitted assigns.

Communications and notices from Winum to you may be delivered via email, on-site messages, push notifications within the Winum casino app, or other electronic means, using the contact details you provided during registration or as subsequently updated. You are responsible for maintaining accurate contact information and for regularly checking your email, notifications, and the website for important updates or changes. Any communication sent to your registered email address or made available through your Account shall be deemed received by you within a reasonable time after dispatch or posting, regardless of whether you have actually accessed it.

By continuing to use the Services, including any version of the Winum app or website, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions, including the emphasis on responsible gambling, age restrictions, and legal compliance. If you do not accept these Terms, you must cease using the Services immediately and close your Account. Your continued use of the Services signifies your ongoing consent to these Terms, as may be amended from time to time, and your acknowledgement of the risks and responsibilities associated with online gambling on Winum.