Introduction
These terms and conditions (hereinafter referred to as the “Terms”) govern the use of the Winum online casino platform, products, and services made available through the website and any related mobile or desktop applications, including the Winum casino app and any future Winum app releases for India. By accessing, registering, or using any gaming services offered under the Winum brand, you enter into a legally binding agreement with Galaxy Byte Lab SRL, operating under licence number ALSI-202508040-FI2, issued by the Government of the Autonomous Island of Anjouan, Union of Comoros. These Terms apply to all activities related to your Player Account, including but not limited to account registration, deposits, withdrawals, participation in games, bonuses, and promotions. You must read these Terms carefully in full before creating an account or engaging in any real-money gameplay. If you do not agree with any provision of these Terms, you must not register, must not install the Winum casino app, and must immediately refrain from using the Winum website and services. Continued use of our services will be treated as full and informed acceptance of these Terms, as amended from time to time.
Winum operates as an online casino, providing access to a range of virtual games of chance and skill, including but not limited to slots, crash games such as Aviator, table games, live dealer games, instant games, and other products listed on the platform from time to time. While our licence is issued in an offshore jurisdiction, you are personally responsible for ensuring that your use of Winum complies with the laws applicable in your place of residence, including in India. You acknowledge that online gambling involves financial risk and that there is a possibility of losing money; you should never gamble with funds you cannot afford to lose. Winum strongly promotes responsible gambling, particularly for players in India, and offers multiple tools such as deposit limits, time limits, and self-exclusion to help you control your play. Accessing or using Winum in contravention of any local law, particularly Indian state or central regulations on online gambling, is strictly at your own risk, and Winum disclaims liability where your use is unlawful.
Acceptance of Terms
By registering an account, logging in, using the Winum website, or installing and using any Winum casino app or Winum app version that may be made available to you, you confirm that you have read, understood, and accepted these Terms. Acceptance of these Terms also signifies that you have read and agreed to our Privacy Policy, KYC and AML Policy, Bonus Rules, and any Game Rules that may apply to specific titles such as Aviator, Wolf Gold, Gates of Olympus 1000, and others. These documents collectively form the entire agreement between you and Winum, and you are responsible for reviewing them periodically to stay informed of any updates. Winum may update, revise, or modify these Terms at any time, subject to its legal obligations, and such changes will become effective immediately upon publication on the website or in the Winum casino app. By continuing to use the services after any modification, you are deemed to have accepted the revised Terms in full.
If at any point you do not agree with the updated Terms, your sole remedy is to stop using the services, uninstall any Winum app, and request closure of your account. It is your duty to check these Terms regularly, as Winum may not always provide individual, personalised notifications of each change, although reasonable efforts may be made to notify significant updates via email or on-site notices. You also understand and agree that certain games, promotional features, or payment options may be subject to additional terms, and in the event of inconsistency, those specific terms will prevail to the extent of the conflict. No verbal or written communication from any Winum employee, partner, or affiliate shall be construed as amending these Terms unless such change is officially published by Winum. The English (India) version of these Terms shall prevail over any translated or localised versions in the event of any discrepancy.
Eligibility & Age Restriction (18+ only)
Use of Winum is strictly limited to individuals who are at least 18 years of age or older, or who have reached the legal age of majority in their jurisdiction, whichever is higher. Minors and persons under 18 are expressly prohibited from creating an account, accessing real-money games, placing bets, or participating in any Winum promotional or bonus offers. By registering, you confirm that you are at least 18 years old and legally permitted to engage in online gambling under the laws of your jurisdiction, including relevant laws in India. Winum reserves the right to request proof of age at any time and to suspend or terminate any account where satisfactory documentation is not provided or where underage gambling is suspected. If it is discovered that you were under 18 at the time you used the services, all winnings will be voided, your account will be closed, and any remaining balance may be retained and/or reported to relevant authorities.
Underage gambling is a serious offence and can have long-term harmful effects on mental health, educational outcomes, and financial stability for young people. Parents, guardians, and other responsible adults are strongly advised to monitor and secure devices, especially when children have access to the internet, and to avoid storing login details or payment information that could be misused by minors. The Winum website and any Winum casino app are not designed to appeal to minors, and we do not knowingly collect personal data from individuals under the age of 18. Any suspicion of underage gambling or account access must be reported immediately to [email protected] so that we can take corrective steps, including blocking access, reversing transactions, and providing guidance on protective measures. Winum may cooperate with payment providers, KYC partners, and regulators to detect and prevent underage gambling, and may implement age verification as part of standard onboarding or specific risk checks.
Account Registration
To participate in real-money gambling at Winum, you must create a personal Player Account through the website or via any authorised Winum app interface. Account registration requires you to provide accurate and complete information, including your full name, date of birth, country of residence, valid email address, and any additional details requested by Winum. You confirm that all information supplied is truthful, up to date, and corresponds to your own identity, and you undertake to promptly update any details that change, such as contact information or payment details. Winum allows only one account per individual, household, IP address, device, and payment method, in line with our policy that duplicate accounts are forbidden. If duplicate or linked accounts are detected, Winum reserves the right to merge, suspend, or permanently close such accounts and to void bonuses and winnings associated with them, especially in cases of fraud, bonus abuse, or policy violation.
Your account is strictly for personal, non-commercial use and cannot be sold, transferred, or used on behalf of any third party. You are solely responsible for maintaining the confidentiality of your login credentials, including your password, and for all activity conducted through your account, irrespective of whether you authorised such activity or not. Winum strongly advises using robust passwords and enabling any additional security features offered, such as email confirmations, to protect your account. If you suspect that your account details have been compromised, you must immediately change your password and notify our support team at [email protected]. Winum may, at its discretion and in line with applicable regulations, refuse registration, close accounts, or limit services where it identifies increased fraud risk, AML concerns, or other compliance issues.
Deposits & Withdrawals
To play games for real money on Winum, you must fund your Player Account using one of the supported payment methods available to you based on your region and currency. Deposit and withdrawal options may differ depending on your location, banking infrastructure, and regulatory environment, including particular constraints for players residing in India. While some payment options listed below may be optimised for Latin American currencies such as ARS, Winum also supports major currencies like USD, EUR, and various cryptocurrencies, with currency conversion typically handled by the payment provider. You acknowledge that deposit limits, minimum withdrawal thresholds, processing times, and fees may vary by provider, and that external bank or crypto network fees may apply beyond Winum’s control. All deposits must originate from payment instruments held in your own name, and third-party payments are strictly forbidden for AML and fraud prevention reasons.
Prior to processing withdrawals, Winum may require mandatory identity verification (KYC), particularly upon your first withdrawal request or where cumulative deposits exceed certain thresholds, such as deposits over an equivalent of 10,000 USD. Withdrawal requests will generally be processed using the same method you used for deposit, where feasible, in line with AML best practices. Winum may review withdrawals for suspicious activity and may temporarily freeze funds if there is reasonable suspicion of money laundering, fraud, chargebacks, or other prohibited conduct. You acknowledge that interest is not paid on balances held in your Player Account, and you may not treat the account as a bank or savings facility. Winum may set maximum withdrawal limits per transaction, day, week, or month, and you understand that large wins may be paid out in instalments according to internal risk and compliance policies.
Payment Methods Table
The payment methods available on Winum may include, but are not limited to, the following options. Availability for players in India will depend on your specific location, banking options, and local regulations, and some methods may not be accessible in your country at all times.
| Method | Type | Typical Processing Time | Minimum Deposit | Fees / Notes |
|---|---|---|---|---|
| Mercado Pago | e_wallet | instant | 1000 ARS (or equivalent) | 0% fee from Winum |
| Rapipago | cash_payment | up_to_24h | 1000 ARS (or equivalent) | 0% fee from Winum |
| Pago Fácil | cash_payment | up_to_24h | 1000 ARS (or equivalent) | 0% fee from Winum |
| Visa | bank_card | instant (deposits) | 2000 ARS (or equivalent) | Bank card terms may apply |
| Mastercard | bank_card | instant (deposits) | 2000 ARS (or equivalent) | Bank card terms may apply |
| AstroPay | e_wallet | instant | 500 ARS (or equivalent) | 0% fee from Winum |
| USDT | crypto | 10_30_min (network-based) | Varies by provider | Network fee may apply |
| USDC | crypto | 10_30_min (network-based) | Varies by provider | Network fee may apply |
| Bitcoin | crypto | network-dependent | Varies by provider | Network fee may apply |
| Ethereum | crypto | network-dependent | Varies by provider | Gas fees may apply |
| Binance Pay | crypto_wallet | usually instant | Varies by provider | Network/provider fees may apply |
| PIX | bank_transfer | near-instant (certain areas) | Varies by provider | Subject to local banking conditions |
| Bank Transfer | bank_transfer | 24_72h (withdrawals) | 2000 ARS (or equivalent) | Bank/intermediary fees may apply |
You are responsible for checking the current list of available methods in your account cashier section, which may differ from the above table as Winum adapts to local market conditions, including those in India. Winum reserves the right to add, modify, or remove payment methods at its discretion and without prior notice, provided this remains compliant with its licensing and AML obligations. All transactions are monitored for risk indicators such as rapid deposits and withdrawals, use of VPNs, or mismatched account names, and Winum may request additional documentation for large or unusual transactions. Chargebacks are strictly prohibited, and where such activity occurs, Winum may close your account, retain your balance to cover losses, and report the matter to payment providers and relevant authorities.
Bonuses & Promotions
Winum offers a range of bonuses and promotional offers to eligible players, such as welcome packages, free spins, reload bonuses, and loyalty rewards. Examples include the welcome sequence of bonuses like “100% + 150 Free Spins” on the first deposit, starting from €10, and subsequent bonuses of “50% + 100 Free Spins” and “75% + 50 Free Spins” on designated further deposits, subject to change and regional availability. All bonuses are governed by specific terms including wagering requirements, contribution weights by game type, maximum bet limits while wagering, expiry dates, and maximum convertible winnings. You must carefully read the bonus-specific rules displayed on the promotion page or in your account under the “Bonuses” section before opting in or accepting any offer, whether through Winum on desktop or via the Winum casino app. Accepting a bonus implies that you fully understand and agree with the associated wagering conditions and restrictions, including any game exclusions.
Wagering requirements generally vary between a 30x and 40x multiplier on the bonus amount or on the bonus plus deposit amount, as specified for each particular promotion. Bonuses typically have an expiry period of between 7 and 14 days, and free spins may be valid for as little as 24 hours after activation, after which unused spins or bonus funds will be forfeited. While a bonus is active, withdrawals may be restricted, and if you request a withdrawal before meeting the wagering requirement, Winum may cancel the bonus and associated winnings. The status of your bonuses, including the percentage completed and remaining wagering, is usually visible under “My Account → Bonuses” where you can view active, pending, completed, and expired bonuses, and optionally click “Wager now” to open eligible games. Bonus abuse, including but not limited to multi-accounting, arbitrage betting, collusion, low-risk wagering patterns, or manipulation of game mechanics, is strictly prohibited and may result in cancellation of bonuses, confiscation of winnings, and permanent account closure.
Promotions such as the “lucky wheel” feature may be available to players who meet specified minimum deposit criteria, such as a 5 USD minimum deposit to unlock a series of daily spins across a 7-day access duration. Prizes from such features may include bonus money, free spins, or other incentives, each with its own wagering conditions. Money prizes won via such promotional tools may be subject to a low wagering requirement (for example, 1x) before withdrawal, depending on the configuration in place at the time. You acknowledge that promotional structures, bonus amounts, and eligibility rules may differ between regions and over time, and Winum reserves the right to modify or cancel any promotion at its discretion, subject to not infringing any existing vested rights. All promotions are intended for recreational players; professional bonus hunters and syndicates are not permitted to exploit offers and will be investigated where suspicious patterns are observed.
Game Rules
All games offered on Winum, including but not limited to Aviator, Chicken Road 2, Balloon, Mummy’s Jewels, Coin Volcano, Plinko 2, Gold Party, Wolf Gold, Gates of Olympus 1000, 5 Lions Megaways, Sugar Rush 1000, Sweet Bonanza, Olympus Power Link, and live casino titles, are subject to specific Game Rules. These rules may be provided by the game suppliers or by Winum itself and include details such as paytables, RTP (return to player) ranges, bet limits, side bet structures, and jackpot mechanisms. You must consult the in-game help or information section for each title before placing real-money bets, to ensure you understand how outcomes are determined and how winnings are calculated. Placing a bet or initiating a game round is treated as your confirmation that you have understood and agreed to the rules governing that game. Any ambiguity or misunderstanding about game mechanics will not entitle you to a refund or compensation for losses attributable to failure to familiarise yourself with the rules.
Some games may not be available in all countries or for all currencies, depending on provider restrictions and regulatory frameworks. For example, certain jackpot games or live dealer tables may be restricted in particular jurisdictions due to local licensing limitations or technical constraints. Winum may also impose individual game limits or time-based restrictions where responsible gambling monitoring indicates risk behaviour, or where required by law. If a game malfunctions, the outcome of the malfunctioning round may be voided, and stakes may be refunded, in line with standard industry practice and individual provider policies. In all cases of dispute regarding game rules or outcomes, the server logs and data recorded by Winum and the respective game provider will be treated as the final and binding record.
Fair Play & RNG
Winum is committed to providing a fair and transparent gaming environment for all players, irrespective of where they access the platform from, including India. The outcomes of virtual casino games are determined by Random Number Generator (RNG) systems implemented by our licensed game providers, designed to ensure unpredictability and independence of each game round. These RNG systems are typically tested and certified by reputable third-party testing agencies or laboratories, according to the standards required by our licensing authority and industry best practice. You acknowledge that you are playing games of chance and that there is no way to influence the outcome of legitimate RNG-based games, and any perceived pattern or “system” does not change the underlying random nature. Attempts to manipulate outcomes using bots, scripts, or other automated tools are strictly forbidden and will be treated as a violation of these Terms.
Fair play also extends to live casino and multiplayer environments, where collusion between players, chip dumping, or other forms of coordinated advantage play are prohibited. Winum and its providers may use advanced monitoring tools and analytics to detect unusual betting patterns, suspicious trade-offs, or coordinated activities that indicate unfair advantage or fraud. Where such behaviour is identified, Winum may suspend accounts, void affected bets, confiscate funds linked to the misconduct, and report the findings to relevant authorities or payment providers. You accept that technical issues may occasionally occur, such as connectivity problems, server downtime, or lag, and that Winum’s liability in such cases is limited to refunding affected bets or replaying incomplete game rounds, where appropriate. Winum does not guarantee uninterrupted, error-free operation of its site or any Winum casino app, and you are responsible for ensuring your own internet connection and device compatibility.
Responsible Gambling
Winum strongly supports responsible gambling and aims to create an environment where gaming remains an enjoyable leisure activity rather than a source of financial or psychological harm. You are encouraged to treat all games offered by Winum as a form of entertainment, with the clear understanding that losses are possible and that there is no guarantee of profit. Particularly for players in India, where financial pressures and social obligations may be significant, we emphasise that you should only gamble with money you can afford to lose and never use borrowed funds or money needed for essential living expenses. If at any time you feel that your gambling is getting out of control, you must immediately pause your play and consider using the tools and support options described in this section. Winum’s responsible gambling measures include deposit limits, session reminders, time limits, cooling-off periods, and long-term self-exclusion, as well as support resources for those experiencing harm.
We are especially attentive to the risks faced by young adults and vulnerable persons, for whom gambling may become addictive more quickly and have severe academic, professional, and family consequences. Repeated chasing of losses, neglect of work or studies, lying to family members about gambling, and using gambling as a way to escape from stress or depression are all warning signs of potential problem gambling. Winum retains the right to intervene where responsible gambling monitoring or account behaviour suggests that a player may be at risk, including contacting the player, temporarily suspending the account, or applying limits or self-exclusion measures. These interventions are carried out with the aim of protecting the player and fulfilling our licence obligations, but they do not remove your own responsibility to manage your gambling behaviour. You are urged to regularly review your activity history, use in-built analytics where available, and to seek professional support if you experience difficulty in controlling your play.
Tools & Features (table)
Winum provides the following responsible gambling tools and features. Availability and exact configuration may vary between regions and interfaces, but the underlying safeguards are consistently aimed at harm minimisation.
| Tool / Feature | Description | Typical Options / Settings | How to Activate |
|---|---|---|---|
| Deposit Limits | Restricts how much you can deposit over a set period | Daily, weekly, monthly limits | Via “Account” → “Responsible Gaming” or support |
| Time / Session Limits | Limits the time you can remain logged in or playing | Session reminders, maximum daily play duration | Through responsible gaming settings in your profile |
| Reality Checks | On-screen alerts showing time and money spent | Pop-ups at regular intervals (e.g., every 30 mins) | Enable/adjust in account settings |
| Cooling-off Periods | Temporary suspension of your account for short breaks | 24 hours, 7 days, 30 days | Request in-account or contact support |
| Self-Exclusion | Long-term block from accessing the site/app | Minimum 6 months, up to permanent exclusion | Submit request via email or live support |
| Loss / Wager Limits | Caps your net losses or total wagers over a timeframe | Daily, weekly, monthly caps | Available on request or in responsible gaming tools |
| Transaction History | Overview of deposits, withdrawals, and bets | Custom dates and filters | Accessible under “My Account” → “History” |
| Account Closure | Permanent closure of account for any reason | Indefinite closure | Email [email protected] with a closure request |
Once applied, certain tools such as deposit limits or self-exclusion may not be immediately reversible, or may only be relaxed after a mandatory cooling-off period, to prevent impulsive changes. You must ensure that the details you provide while activating these tools are accurate, and you must not attempt to bypass them by opening new accounts or using other identities, devices, or payment details. Winum treats circumventing responsible gambling tools as serious misconduct, and may permanently block access and cooperate with other operators or relevant bodies where necessary.
Support Resources
Winum encourages players who experience difficulty controlling their gambling to seek help from professional organisations and support networks. Independent support resources include, but are not limited to, organisations such as GamCare, Gambling Therapy, and Gamblers Anonymous, each of which provides confidential advice, counselling, and self-help materials. These services may offer online chats, telephone helplines, email support, and group meetings (both in-person and virtual) for individuals and their families. While these organisations may not be physically based in India in all cases, many provide international or online assistance that can be accessed from within India. Players are also encouraged to explore local mental health services and financial counselling resources where available.
You can also contact Winum’s customer support team at [email protected] if you require guidance on activating responsible gambling tools or understanding your activity patterns. However, Winum’s support team is not a counselling service and cannot provide professional mental health advice; their role is limited to explaining available tools and options on the platform. It is ultimately your responsibility to seek comprehensive support from qualified professionals if gambling has become harmful to you or those around you. If you inform Winum that you are experiencing gambling-related harm, we may recommend self-exclusion or apply it ourselves, and we may decline to reopen your account for a minimum period, in line with our responsible gambling policy. You understand and accept that these measures are designed to protect you, even if they temporarily restrict your access to entertainment.
Prohibited Activities
To ensure the integrity and security of Winum, a number of activities are strictly prohibited and will be treated as material breaches of these Terms. Prohibited behaviour includes, but is not limited to, maintaining multiple accounts; engaging in fraud, identity theft, or using fake documents; initiating chargebacks; using bots, scripts, or automated systems to place bets or play games; colluding with other players; and exploiting software bugs or system vulnerabilities. Money laundering or any attempt to legitimise the proceeds of crime through deposits and withdrawals on Winum is a serious criminal offence and will result in account closure, confiscation of funds, and reports to relevant authorities and AML services. The use of VPNs, proxies, or other tools to disguise your location, evade restricted country rules, or bypass responsible gambling measures is also strictly forbidden, especially where Winum’s policy states that VPN usage is disallowed. Harassment, abuse, or threatening behaviour directed at Winum staff, affiliates, or other players via chat functions or other communication channels is not tolerated.
If Winum reasonably believes that you have engaged in any prohibited activity, we may, without prior notice, suspend or close your account, void bets and bonuses, confiscate winnings, withhold withdrawals pending investigation, and report your conduct to payment providers, regulatory bodies, and law enforcement agencies. You agree to cooperate fully with any investigation, providing documents, explanations, and transaction details as requested within reasonable deadlines. Where investigations confirm misconduct, Winum has no obligation to refund any funds or pay out winnings derived from such activity, and you may also be liable for damages, including legal costs incurred by Winum. Even where an investigation is inconclusive, Winum reserves the right to maintain account restrictions where risk cannot be adequately mitigated. Any attempt to circumvent sanctions by opening new accounts or using third-party identities will be treated as further misconduct and will trigger immediate measures.
Restricted Countries (table)
Due to licensing, technical, or legal reasons, Winum does not accept players from certain countries or territories. The list below is illustrative and not exhaustive; it is your responsibility to verify that use of Winum is legal in your location. Players are also prohibited from using VPNs, proxies, or similar tools to appear to be accessing from a different jurisdiction.
| Category | Examples of Restricted Countries / Territories | Notes |
|---|---|---|
| Sanctions / Embargoed | Countries subject to broad international sanctions | Access blocked to comply with international measures |
| High-risk AML jurisdictions | Certain countries identified as high-risk in AML frameworks | Additional checks or outright restriction may apply |
| Local gambling prohibitions | Jurisdictions where online gambling is explicitly illegal | Players must not create accounts or place bets |
| Technical / provider limits | Countries where game providers do not offer services | Some or all games may be unavailable |
Winum may update the restricted countries list at any time based on changes in law, licensing scope, payment processing capabilities, or provider requirements. If it is determined that you are accessing Winum from a restricted country, your account may be closed, and any remaining balance may be handled in accordance with applicable law and these Terms. You must not use any technical means to access the platform from a country where Winum is not permitted to operate. For avoidance of doubt, even if Winum is technically accessible from your location, this does not imply that use of the platform is legal in that jurisdiction. If in doubt, you must obtain independent legal advice before using Winum.
Privacy & Data Protection
Winum processes your personal data as a data controller in line with applicable data protection laws and the principles set out in our Privacy Policy. By using the services, you consent to the collection, use, storage, and sharing of your personal information for purposes including account creation, KYC verification, payment processing, AML monitoring, responsible gambling checks, customer support, and marketing communications (where you have provided consent). Personal data may include your name, contact details, date of birth, identification documents (passport, ID card, driving licence), address verification documents (utility bills, bank statements), financial transaction records, device identifiers, and behavioural data such as login times and game activity. Winum may share certain data with trusted third parties such as payment providers, KYC and AML services, analytics companies, and regulatory or law enforcement authorities, strictly on a need-to-know basis and subject to appropriate safeguards. Data may be transferred internationally, including to countries that may have different data protection standards from your home jurisdiction.
Winum retains personal data for as long as necessary to fulfil the purposes for which it was collected, including regulatory and anti-money laundering requirements, typically for up to 5 years after account closure or last transaction, unless a longer retention period is required by law. You have certain rights in relation to your personal data, which may include the right to access, correct, or delete data, restrict or object to processing, request data portability, withdraw consent where processing is based on consent, and lodge a complaint with a supervisory authority. Not all rights may be absolute, especially where Winum is required by law to retain certain records for AML or licensing compliance. Winum uses cookies and similar technologies to enhance user experience, remember preferences, and perform analytics, and you may manage your cookie preferences through browser settings or site-specific tools, although some functions may be impaired if cookies are disabled. Marketing communications are sent only with your explicit consent, and you may opt out at any time by following unsubscribe links or by contacting support.
Account Suspension & Termination
Winum reserves the right to suspend or terminate your account at any time and for any justified reason, including but not limited to breach of these Terms, suspected fraud, AML concerns, provision of false or misleading information, chargebacks, abuse of bonuses, or use of prohibited tools such as VPNs or bots. Suspension typically means that you cannot place new bets or make withdrawals while an investigation is ongoing, although Winum may, at its discretion, allow certain limited functions. Where the investigation confirms misconduct, Winum may proceed to terminate the account permanently, confiscate funds associated with illegal or prohibited activities, and report the case to relevant authorities. In cases where there is no confirmed misconduct but risk remains high or legal obligations necessitate closure, Winum may close your account, refund remaining balances (less any fees or chargebacks), and refuse to reopen the account in future. You will be notified of suspension or termination decisions using the contact details stored in your account, though in some cases legal or security reasons may restrict us from providing detailed explanations.
You have the right to close your account voluntarily at any time by contacting [email protected] and requesting closure. Before closing, Winum may require you to withdraw any remaining balance, subject to standard KYC and AML checks, or may process a final payout where permissible. Account closure does not automatically delete your personal data, which may need to be retained for compliance purposes as described in the Privacy & Data Protection section. Accounts that remain inactive for a prolonged period, for example 12 months or more without login or transaction activity, may be designated as inactive and may eventually be closed by Winum, subject to applicable unclaimed funds regulations. Any funds in inactive accounts may, depending on your jurisdiction and legal requirements, be subject to administrative fees, escheatment, or other processes that you are deemed to accept by agreeing to these Terms.
Limitation of Liability
To the maximum extent permitted by law, Winum provides its services on an “as is” and “as available” basis, without any warranties or representations, whether express or implied, regarding the accuracy, reliability, completeness, or uninterrupted availability of the website, any Winum app, or the games themselves. Winum is not liable for any loss or damage arising from your use of the services, including but not limited to loss of profits, loss of data, business interruption, or any form of indirect, consequential, or special damages, even where Winum has been advised of the possibility of such losses. This includes losses resulting from technical failures, communication delays, internet outages, device incompatibilities, errors in game software, or force majeure events beyond Winum’s reasonable control. In the event of any confirmed error or malfunction directly attributable to Winum, our liability will be limited, at our discretion, to refunding the amount of your affected bet, replaying the game round, or crediting your account with an equivalent amount. Under no circumstances will Winum’s aggregate liability exceed the amount of your net deposits to the platform over the 30 days immediately preceding the incident giving rise to the claim.
You acknowledge that online gambling inherently involves risk and that you may lose money, and that Winum is not responsible for your personal financial decisions, gambling behaviour, or any consequences of such behaviour, including debts, relationship difficulties, or mental health issues. You agree to fully indemnify and hold harmless Winum, its owners, employees, partners, and affiliates from any claims, liabilities, damages, costs, or expenses (including legal fees) arising from your breach of these Terms, illegal use of the services, or violation of any third-party rights. Nothing in these Terms shall exclude or limit liability for death or personal injury resulting from negligence, fraud, or any other liability that cannot be excluded under applicable law. Some jurisdictions do not allow exclusion of certain warranties or limitation of liability; in such cases, the relevant exclusions or limitations shall apply only to the fullest extent permitted by law, and the remainder shall remain in full force.
Complaints & Dispute Resolution
Winum aims to provide a high standard of customer service and strives to resolve any issues promptly and fairly. If you have a complaint relating to your account, a transaction, a game outcome, or any aspect of the services, you must submit your complaint to [email protected] as soon as reasonably possible, providing detailed information including your username, relevant dates and times, game titles, transaction IDs, and a clear description of the issue. Complaints regarding specific game rounds should generally be raised within 14 days of the disputed event, while account-related complaints should be raised preferably within 30 days, to allow Winum to access relevant logs and data. Winum will acknowledge receipt of your complaint within approximately 1 business day and will aim to provide a substantive response within 30 days, although complex cases may require additional time. During the complaint investigation, Winum may suspend related transactions or temporarily freeze associated funds to prevent further disputes or abuse.
If, after receiving Winum’s final response, you remain dissatisfied with the resolution, you may request further review or escalate the matter where an independent dispute resolution body is available under the applicable licensing framework. Details of any external dispute resolution options will be provided where relevant and where required by our licensing conditions. You agree that any claim or dispute must be raised on an individual basis and not as part of any class action or collective proceeding, to the extent permitted by law. All communications relating to complaints must be conducted in a respectful manner; abusive or threatening behaviour towards staff may result in termination of communication and other account measures. Winum’s records, including transaction logs, server data, and communications, will generally be treated as decisive evidence in resolving disputes.
Governing Law
These Terms, your use of the Winum services, and any contractual or non-contractual disputes arising out of or relating to them shall be governed by and construed in accordance with the laws of the jurisdiction of incorporation and licensing of Galaxy Byte Lab SRL, unless otherwise required by mandatory law. You acknowledge that, while you may be physically located in India or another country when accessing Winum, the legal relationship is primarily with the operator in its licensing jurisdiction. Any disputes that cannot be resolved through the complaints and internal dispute resolution process described above shall be submitted to the competent courts in the operator’s jurisdiction, subject to any mandatory consumer protection provisions that stipulate otherwise. You are fully responsible for ensuring that you do not violate any local laws or regulations applicable in your country or state by accessing and using Winum, and Winum shall not be liable for any breach of local law on your part. If a court of competent jurisdiction determines that any provision of these Terms is invalid or unenforceable, such provision shall be enforced to the maximum extent permissible, and the remaining provisions shall continue in full force and effect.
Final Provisions
These Terms constitute the entire agreement between you and Winum regarding the use of our online casino services and supersede any prior or contemporaneous communications, whether oral or written, relating to the same subject matter. Winum reserves the right to assign or transfer its rights and obligations under these Terms, in whole or in part, to any affiliated or successor entity, provided such transfer remains consistent with licensing and regulatory requirements. You may not assign, transfer, or pledge your rights or obligations under these Terms to any third party. Any failure or delay by Winum in exercising any right, power, or remedy under these Terms shall not operate as a waiver of such right, nor shall any single or partial exercise of any such right preclude any other or further exercise. Section headings are for convenience only and shall not affect the interpretation of these Terms.
You are encouraged to bookmark and regularly review the Terms page on Winum to stay informed about changes, particularly if you frequently use the platform or install the Winum casino app for more convenient access. If any part of these Terms is found to be inconsistent with mandatory provisions of applicable law, such part shall be modified or, if necessary, severed to reflect the minimum change required to achieve compliance, without affecting the validity of the remainder. By continuing to use Winum after any update, you acknowledge that you have read, understood, and accepted the modified Terms. If you do not agree with any provision now or in the future, you must immediately cease using the services and close your account. Your continued access to Winum constitutes ongoing confirmation that you meet the eligibility requirements, accept the inherent risks of gambling, and agree to abide by all policies, including those on responsible gaming and legal compliance.
